Refund Policy

Overview

At AIGETO, we aim to provide a fair refund policy that protects both the rights of buyers and the integrity of our application. This policy outlines the circumstances under which a refund may be granted and the procedures to follow.

Valid Refund Scenarios

1. Application is not as described

If the application is materially different from its description or preview (features, functionality, UI, etc.), we are obligated to refund affected buyers. We encourage complete transparency in our service descriptions.

2. Application doesn’t work the way it should

If the application fails to function properly and the issue cannot be easily resolved, buyers are eligible for a refund. This includes bugs or problems that would have influenced the buyer's decision had they known beforehand. If a fix is possible, we will issue an update promptly. Otherwise, we process the refund.

3. Application has a security vulnerability

In the event that our application contains a confirmed security vulnerability and it cannot be promptly resolved, we are obligated to refund affected buyers. If the vulnerability is fixable, we will issue an update. Failure to resolve it within a reasonable timeframe results in a full refund.

4. Promised support is not provided

If application support was advertised but not delivered in accordance with our support policy, buyers who purchased such support are eligible for a refund.

No Refund Scenarios

Refunds will generally not be issued in the following cases:

• Buyer changes their mind after purchase.
• The application met its description and functions as intended.
• The application did not meet personal expectations.
• Buyer lacks the expertise to use the service.
• Buyer made the purchase by mistake.
• Buyer seeks goodwill without qualifying under refund conditions.
• Issues originating from third-party APIs beyond our control.
• Refund request made after 30 days from the purchase date.
• Force Refund

Force Refund

We reserve the right to issue a refund unilaterally without a request from the buyer. In such cases, app access and support will be revoked immediately, and the associated license or purchase code will be invalidated.

How to Request a Refund

If you meet the eligibility criteria, you must open a support ticket through our official support portal:

• Support Desk: https://aigeto.com/support
• Email: info@aigeto.com
• Phone: +20 111 200 0626

Include your registered email, transaction ID, and reason for the request. We aim to respond within 5–10 business days.

Third-Party Payments

If your payment was processed through a third-party provider (e.g., Stripe), it may also be subject to their policies. Processing fees may not be refundable depending on their terms.

Changes to This Policy

This refund policy is subject to change without prior notice. Continued use of the platform implies acceptance of the latest terms.